Returns and Refund Policy of Beatrice Collection

Last Updated: February 08, 2022

8: Returns and Refund Policy

Customers have the right to return products within 30 days of purchase, subject to conditions. Refunds will be processed in accordance with our returns policy.

8.1 Introduction

Thank you for shopping at Beatrice Collection. We value your business and want to ensure your satisfaction. Our Returns and Refund Policy outlines the procedures and conditions under which items can be returned or refunded.

8.2 Return Eligibility

• Items must be returned within 1 week from the date of purchase.
• Items must be in their original condition, unused, unaltered, and in the same packaging in which they were received.

8.3 Non-Returnable Items

The following items are not eligible for returns:

• Gift Cards
• Final Sale Items
• Personalized or Customized Products

Return Procedure

8.4 Initiation

To initiate a return, contact our Customer Service at support@beatricecollection.com to receive a Return Authorization Number (RAN).

8.5 Packaging

Package the item securely and include the RAN, original packing slip, or a copy of the order confirmation email.

8.6 Shipping

Return shipping costs will be the responsibility of the customer unless the return is a result of our error (e.g., receiving a wrong or defective item).

Refunds

8.7 Processing Time

Once we receive your returned item, please allow 7-14 business days for processing. You will receive an email notification confirming the status of your refund.

8.8 Refund Method

Refunds will be issued to the original payment method used during the purchase, unless otherwise agreed upon.

8.9 Deductions

We reserve the right to deduct shipping fees and a restocking fee from the refund amount, where applicable.

8.10 Exchanges

If you wish to exchange an item, follow the standard return process and then place a new order for the desired item.

8:11 Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact Customer Service within 48 hours of receiving the order for assistance.

8:11 Policy Modifications

We reserve the right to update or modify this Returns and Refund Policy at any time, with or without prior notice. Updates will be published on our website.